Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Kairos platform and related websites operated by DIGICO (“we”, “us”, or “our”). By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of a business, you represent that you have authority to bind that business.

Kairos is a cloud-based booking and business management platform. Features vary by subscription plan. We may modify, suspend, or discontinue features with reasonable notice where practicable. The Service is provided on an “as available” basis.

You must provide accurate registration information and keep your credentials secure. You are responsible for all activity under your account. Notify us immediately of any unauthorised access. We may suspend or terminate accounts that violate these Terms or pose a security risk.

Free plan. The Starter plan is offered free of charge, subject to usage limits described on our pricing page.

Paid plans. Paid subscriptions are billed in advance on a monthly or annual basis through our payment processor. Prices are listed on our pricing page and may change with at least 30 days' notice before your next renewal.

Cancellation. You may cancel a paid subscription at any time. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial periods except where required by law.

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable regulations
• Attempt to gain unauthorised access to the platform, other accounts, or our systems
• Upload malware, spam, or content that infringes third-party rights
• Reverse engineer, scrape, or resell the Service except as expressly permitted
• Use the Service to send unsolicited marketing without proper consent
• Interfere with or disrupt the integrity or performance of the Service

We may investigate violations and take appropriate action, including account suspension or termination.

You retain ownership of data you submit to the Service (“Tenant Data”). You grant us a limited licence to host, process, and display Tenant Data solely to provide and improve the Service.

You are responsible for obtaining any consents required from your clients and staff, and for complying with applicable data protection laws. Our handling of personal information is described in our Privacy Policy.

The Service, including software, design, trademarks, and documentation, is owned by DIGICO or its licensors. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as intended.

The Service may integrate with third-party providers (e.g. payment processors, email services). Your use of those services is subject to their terms. We are not responsible for third-party services outside our reasonable control.

To the fullest extent permitted by law, the Service is provided “as is” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

To the maximum extent permitted by law, DIGICO shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising from your use of the Service.

Our total liability for any claim arising from these Terms or the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim, or one hundred euros (€100) if you use the free plan.

You agree to indemnify and hold harmless DIGICO from claims, damages, and expenses (including reasonable legal fees) arising from your use of the Service, your Tenant Data, or your violation of these Terms or applicable law.

Either party may terminate this agreement by closing the account. We may suspend or terminate access immediately for material breach. Upon termination, your right to use the Service ceases. Provisions that by their nature should survive (including liability limits, indemnity, and intellectual property) will survive termination.

We may revise these Terms from time to time. We will post the updated version on this page and update the “Last updated” date. Material changes will be notified by email or through the Service at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

These Terms are governed by the laws applicable in the jurisdiction where DIGICO is established, without regard to conflict-of-law principles. Disputes shall be subject to the exclusive jurisdiction of the courts in that jurisdiction, unless mandatory consumer protection laws in your country require otherwise.

Questions about these Terms? Contact us at support@digico.com.mt.