Privacy Policy

DIGICO (“we”, “us”, or “our”) operates the Kairos booking and business management platform (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, create an account, or use the Service.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

Account information. When you sign up, we collect your name, email address, business name, and subdomain choice. If you subscribe to a paid plan, billing details are processed by our payment provider (Stripe) — we do not store full card numbers on our servers.

Business data. As you use the Service, you and your team may store client names, contact details, appointment records, invoices, and other operational data (“Tenant Data”). You control this data; we process it on your behalf to provide the Service.

Usage and technical data. We automatically collect log data such as IP address, browser type, device information, pages visited, and timestamps to maintain security, diagnose issues, and improve the Service.

Communications. If you contact us for support, we retain the content of those messages and any information you choose to provide.

We use collected information to:

• Provide, operate, and maintain the Service
• Create and manage your account
• Process subscriptions and send billing-related communications
• Respond to support requests and send service announcements
• Monitor usage, detect fraud, and protect the security of the platform
• Comply with legal obligations and enforce our Terms of Service
• Improve the Service based on aggregated, anonymised usage patterns

We do not sell your personal information. We may share information with:

• Service providers who assist us (e.g. hosting, email delivery, payment processing), bound by confidentiality obligations
• Legal requirements when required by law, court order, or to protect our rights, safety, or property
• Business transfers in connection with a merger, acquisition, or sale of assets, with notice where required by law

Tenant Data you enter into the Service is accessible only to your authorised team members and to us as necessary to operate the platform. We do not use Tenant Data for advertising purposes.

We retain account information for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymise your data within a reasonable period, except where retention is required for legal, accounting, or dispute-resolution purposes.

We implement appropriate technical and organisational measures to protect information against unauthorised access, alteration, disclosure, or destruction. No method of transmission over the Internet is completely secure; we cannot guarantee absolute security.

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, or to data portability. To exercise these rights, contact us using the details below. We will respond within the timeframe required by applicable law.

If you are an end client of a business using Kairos, please contact that business directly regarding data they hold about you. We act as a processor of Tenant Data on behalf of our customers.

We use essential cookies and similar technologies to maintain sessions, remember preferences, and keep the Service secure. We do not use third-party advertising cookies on the platform application.

Your information may be processed in countries other than your own. Where we transfer data internationally, we take steps to ensure appropriate safeguards are in place consistent with applicable data protection laws.

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may be communicated by email or through the Service. Continued use after changes constitutes acceptance of the updated policy.

For privacy-related questions or requests, contact DIGICO at support@digico.com.mt.

See also our Terms of Service.